Our Privacy Policy
Last Updated: October 26, 2023
At Crystal Clear Cleaning Services Ltd, your privacy is paramount. This policy outlines our unwavering commitment to protecting your personal data, detailing how we collect, use, and safeguard your information in full compliance with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws. We believe in transparency and empowering you with control over your personal data.
1. Who We Are
Crystal Clear Cleaning Services Ltd is a reputable cleaning specialist based in Rotherham, England. We are dedicated to providing exceptional residential, commercial, and specialist cleaning services with precision and reliability.
- Company Name: Crystal Clear Cleaning Services Ltd
- Registered Address: 14 Hungerhill Close, Rotherham, England, S61 3PA
- Contact for Data Inquiries: [email protected]
2. What Information We Collect
We collect various types of information to provide and improve our services to you:
Information You Provide Directly
- Contact Forms: When you request a quote or contact us through our website, we collect your name, email address, phone number, and any details you provide regarding your cleaning needs. This is essential for us to understand your requirements and respond effectively.
- Service Engagement: If you become a client, we may also collect billing address, service preferences, and other necessary details to facilitate our cleaning services.
Information We Collect Automatically
- Cookies and Tracking Technologies: Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand user behavior. This includes your IP address, browser type, operating system, referring URLs, and pages viewed. You can manage your cookie preferences through your browser settings.
- Analytics Data: We utilize web analytics services to gather anonymous data on website usage, helping us improve our site's functionality and content.
3. How We Use Your Information
Your personal information is used exclusively for legitimate business purposes related to providing you with the best possible cleaning services:
- To Respond to Inquiries and Provide Quotes: We use your contact details to communicate with you about your service requests and provide accurate quotations.
- To Schedule and Provide Cleaning Services: Your information is vital for arranging appointments, delivering our cleaning services, and managing your account efficiently.
- To Improve Our Website and Services: Analysis of anonymized usage data helps us understand how our website is used and identify areas for improvement in both our online presence and service offerings.
- For Billing and Account Management: Ensuring accurate invoicing and smooth communication regarding your service agreements.
- To Comply with Legal Obligations: Meeting any legal or regulatory requirements.
4. Your Data Rights Under GDPR
As a data subject under GDPR, you possess several important rights concerning your personal data. Crystal Clear Cleaning Services Ltd is committed to facilitating the exercise of these rights:
- The Right to Access: You have the right to request copies of your personal data we hold.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact our Data Protection Officer directly at [email protected]. We will respond to all legitimate requests within one month.